比特网ChinaByte, November 25, 2011 by 作者:曼哈顿软件 - 对于任何企业而言,扩大国际市场确实令人振奋。然而,能否一如既往保持传统美誉,很大程度上取决于公司的供应链实力,包括销售产品的质量和商场服务的水平。本文介绍了世界知名的哈罗德百货(Harrods)如何利用供应链优势取得竞争优势和业务发展。
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ChainLink Research, July 21, 2011 by Bill McBeath -
The Art of Calculating Total Cost-to-Serve
It is well known that each customer’s behavior and specific demands drive many aspects of cost and, therefore, profitability for a company, and that a small percentage of a firm’s customers drive most of the profits. In spite of this, most businesses still don’t really know what it costs them to serve each individual customer on a customer-by-customer basis. In order to calculate the total cost-to-serve (TCS), a firm needs to be able to capture direct and indirect costs across departments and allocate those costs... View Article